Booking & Cancellation Policy

 

The Colour Bar

 

We value every appointment and respectfully ask all clients to read and adhere to our booking policy.

 

Booking Appointments

 

Appointments can be made online, by telephone, or in person.

 

To secure certain appointments, particularly colour corrections, balayage, and extended services, a deposit may be required at the time of booking.

 

Your appointment is confirmed once you receive confirmation from The Colour Bar.

 

Deposits

 

A deposit may be required for selected services.

 

Deposits are deducted from the final service cost.

Deposits are non-refundable if appointments are cancelled outside the cancellation period.

Deposits may be transferred to a future appointment when sufficient notice is provided.

 

Cancellation Policy

 

We kindly request a minimum of 48 hours’ notice if you need to cancel or reschedule your appointment.

 

This allows us the opportunity to offer the appointment to another client.

 

Cancellations with More Than 48 Hours’ Notice

 

Deposit may be transferred to a new booking.

No cancellation fee applies.

 

Cancellations with Less Than 48 Hours’ Notice

 

Deposits may be forfeited.

A cancellation fee may be charged at our discretion.

 

No-Shows

 

Clients who fail to attend an appointment without notifying us will be considered a no-show.

 

In these circumstances:

 

Deposits will be forfeited.

Future appointments may require full prepayment.

Repeated no-shows may result in refusal of future bookings.

 

Late Arrivals

 

We understand that delays can happen.

 

If you are running late, please contact us as soon as possible.

 

Arriving late may result in:

 

Reduced treatment time

Rescheduling of your appointment

Cancellation where sufficient service time is no longer available

 

Full service charges may still apply.

 

Colour Services & Consultations

 

All new colour clients may be required to attend a consultation before their appointment.

 

A skin allergy (patch) test may be required at least 48 hours before your colour appointment.

 

We reserve the right to refuse colour services if patch testing requirements have not been met.

 

Refund Policy

 

Due to the nature of hair services, refunds are not provided once a service has been completed.

 

If you are dissatisfied with your service, please contact us within 5 days of your appointment so we can review and, where appropriate, offer a corrective service.

 

Children & Guests

 

For health and safety reasons, we kindly ask that only clients receiving services attend appointments unless prior arrangements have been made.

 

Contact

 

If you need to amend, cancel, or discuss your appointment, please contact:

 

The Colour Bar

 

Telephone: 07362 868121

 

Email: colourbargroup@gmail.com

 

Thank you for choosing The Colour Bar. We appreciate your understanding and cooperation in helping us provide the best possible service to all our clients.